Focused on operational excellence so you can concentrate your effort on your core business.

BPO involves outsourcing processes that are part of the business value chain to a specialized provider capable of delivering customer improvements, rather than carrying out the corresponding activities with the company’s own resources. At Softtek, we use a cooperation framework in which both parties share the risks and benefits. This win-win relationship model makes us both allies and strategic partners of our clients.

Reduction and variabilization of costs.

Improvement of the core business focus.

Access to skills that are not available internally.

Quality improvement.

Improvement of speed, flexibility and adaptation to change.

Facilitate business growth (revenue / margin).

Reduce capital requirements / CAPEX.

Corporate innovation processes.

Types of Outsourcing

Adding differential value to boost your business performance.

Activities can be performed on-site, off-site, onshore, near shore or offshore. Depending on the scale, multiple processes may be involved: discrete, complete or partial (outsourcing certain areas or activities).

Vertical BPO

Outsources processes that are specific to the sector of the client’s business, making the service more critical since it involves activities that are internal or closer to the core business.

Horizontal BPO

Outsources transversal processes that are common in any company, such as purchasing, finance, human resources, customer support, etc.

  • Direct Selling Services

We select, hire, train and manage teams to provide different services: customer support, commercial activity or sales force.

We fully manage client offices: lines, equipment and auxiliary services necessary for operation.

  • HR and Payroll Solutions

Payroll services and human resources in SAAS mode through Meta4, of which we’re a preferred partner.

Management of remuneration policies and the whole process of recruitment and development of talent.

Our Key Aspects

Clear definition of scope, roles and responsibilities.

Definition of key indicators of process performance.

Creation of the appropriate operation model.

Organization prepared to govern outsourcing.

Services supported by a relationship of mutual trust & confidence.

Rapid adaption to changes in business requirements.

Our Services andManagement Framework

We create a common management framework for all of our BPO services:

  • Implementation of BPO model.
  • Stabilization of services in compliance with the defined service-level agreements.
  • Development and continuous improvement of services that add value in production, technology and quality.
  • Management of the client-supplier relationship.
  • Return of services.

1. Productivity

  • Specialized resources in service tasks.
  • Close teams and collaborative tools.
  • Recruitment, development and retention of talent.

2. Knowledge

  • Training, learning and development.
  • Preparation to respond to new needs.
  • Knowledge management database.

3. Automation

  • Automation and robotization of processes integrating applications and workflows.

4. Capacity

  • Dynamic management of demand.
  • Flexibility and scalability of service.
  • Load balancing in interconnected centers.

5. Agility

  • Lean processes with waste-free activities.
  • Thinning of processes and management tasks.
  • Visual tools: Kanban.

6. Quality

  • Using tools to measure service quality and implement the plan for continuous improvement.

7. Value

  • We focus on delivering value from the client’s perspective, using a collaborative framework designed by and for the business. The client has a say in the design of processes that provide additional value for the organization.
  • We help maximize this value, promoting change in management models in order to adapt to a new reality in which increased speed, dynamism, efficiency, flexibility and competitiveness are more important every day.