The implementation of virtual switchboards reduces telephony costs by up to 30%

  • Virtual switchboards are configured as the most effective and affordable option for SMEs.
  • 91% of SMEs bet on virtual switchboards due to the savings involved, which is around 30% in telephony costs.
  • Vector ITC Group summarizes the main benefits of this system including cost savings, flexibility, and scalability.

With the advent of new technologies such as digitalization and voice over IP protocol, the switchboard has transformed from a traditional analog model to a new virtual paradigm. As SoftDoit’s figures reflect, the SME sector is its main ally, as 91% customers prefer virtual switchboards over the 9% that opts for a physical switchboard solution.

“Savings remain the main reason for migrating to IP telephony” says Manuel Quilez of Vector ITC Group. In this sense, cloud solutions are an alternative to traditional telephony full of possibilities and advantages, so Vector ITC Group highlights the main benefits of integrating virtual switchboards:

Cost savings: First, the virtual telephone station represents cost savings compared to the traditional analogue system. Similarly, because we are dealing with a virtual cloud service, it does not require installation of any kind and with a minimal maintenance cost. In addition, since it does not require the purchase of terminals or physical switchboard, there is greater integration with previous systems, which results in an absolute integration of mobile and fixed communications.

Flexibility: Advanced IP telephony systems allow you to have an unlimited number of extensions, both fixed and mobile, in one or more locations at once. Calls can be answered from your own mobile phone, IP phone, analog phones or on a computer with an internet connection. On the other hand, thanks to the virtual switchboards the dependence of the wiring system disappears, favoring the use of extensions in as many places as you want, even in different countries in the case of companies that have employees abroad.

Scalability: Digital telephony allows, thanks to the simplicity of its configuration, to increase or decrease the capacity of the switchboard according to the needs of the business at all times. In addition, you can control the switchboard from any place and device at any time of the day, so access to the services in any situation is guaranteed.

Functionalities: This new system brings a variety of functionalities. In fact, some of the features most valued by customers are time forwarding and prefixes (81.8%), an interactive voice response, and full call statistics (72.2%) or others such as call queues, mobile extensions, and recordings (63.6%) . This data reinforces one of the main advantages of virtual switchboards, which is their functionality and versatility.

The trend here as in other sectors that help from multiple technological resources, is to reduce physical space to the minimum expression“, says Manuel Quilez, Director of Vector SME. In this context, you can already see software-defined storage solutions that simply try to reduce the amount of information stored to improve process agility. “In this case, we believe that to improve the efficiency of companies it is increasingly necessary to have these switchboards hosted in the cloud”, concludes Manuel Quilez.